Payment Policy

This Payment Policy explains how payments are processed for orders placed on essentialparfums.ca (“we,” “us,” or “our”).

By placing an order on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept secure online payments through Shopify’s encrypted checkout system.
Available payment methods may include:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Digital wallets (Apple Pay, Google Pay, Shop Pay)
  • Other payment methods displayed at checkout
  • All payments are processed in Canadian Dollars (CAD).

2. Payment Security

All transactions are protected by industry-standard encryption and security protocols.
We do not store your full payment card details on our servers.

Payments are processed through trusted third-party payment providers integrated with Shopify.

3. Order Confirmation

An order is considered confirmed only after:

  • full payment has been successfully processed, and
  • you receive an order confirmation email from us.

We reserve the right to cancel or decline any order if:

  • payment cannot be verified,
  • suspicious or fraudulent activity is detected,
  • there are technical errors or inventory issues.

If an order is canceled, any paid amount will be refunded according to our Refund Policy.

4. Pricing and Taxes

All prices are displayed in CAD and may include applicable taxes depending on your location.

We reserve the right to change prices at any time without prior notice.
The price charged is the one displayed at the time of checkout.

5. Payment Issues

If a payment fails or is declined:

  • your order will not be processed,
  • you may attempt to place the order again using a different payment method.

If you notice an unauthorized transaction, please contact your payment provider and notify us immediately.

6. Chargebacks and Disputes

Unauthorized chargebacks or disputes may result in:

  • suspension of future orders,
  • investigation of the transaction.

We encourage customers to contact us first so we can resolve any issues promptly and fairly.

7. Contact Information

If you have questions about payments, please contact us:

Essential Parfums Canada
Operated by Only Blooms Import Inc.

Address:
Only Blooms Import Inc.
261 Montréal Road, Suite 310
Ottawa, Ontario K1L 8C7
Canada

Business Registration Number: 722640828

Phone: +1 613 902 1258
Email: wecare@essentialparfums.ca

Office Hours:
Monday – Friday, 9:00 AM – 5:00 PM
(GMT-05:00) Eastern Standard Time (Toronto)

Customer Support: Email, Phone & Live Chat