FAQs

1) Are your products authentic?

Yes. All products sold on essentialparfums.ca are sourced through authorized distribution channels and supplied as genuine brand products. We do not sell counterfeit or altered items.

2) Where is your company located?

We are operated by Only Blooms Import Inc. in Canada.

Address:
Only Blooms Import Inc.
261 Montréal Road, Suite 310
Ottawa, Ontario K1L 8C7
Canada

3) Do you ship from Canada?

Yes. Orders are processed and shipped from Canada.

4) Where do you ship?

We currently ship within Canada.
Shipping availability and delivery times are detailed in our Shipping Policy.

5) How long does delivery take?

Estimated delivery time within Canada is typically:

  • Processing time: 1–2 business days
  • Delivery time: approximately 4–10 business days

Actual delivery times may vary depending on location and carrier.

6) How much does shipping cost?

  • Free shipping on orders over CAD $50
  • Flat-rate shipping of CAD $10 on orders under CAD $50

Full details are available in our Shipping Policy.

7) Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email.
You can also contact our support team for assistance.

8) What is your return policy?

We accept returns within 30 days under certain conditions.

To be eligible for return:

  • Items must be unused, unopened, and in original packaging
  • Proof of purchase is required

Due to hygiene and safety reasons, opened fragrances and personal care products may not be eligible for return.

Full details are available in our Refund Policy.

9) How long does it take to receive a refund?

Once your return is received and inspected, refunds are typically processed within 7 business days.
Additional time may be required depending on your payment provider.

10) Do you offer exchanges?

Yes, exchanges may be accepted under the same conditions as returns.
Please contact our support team before sending any items back.

11) What payment methods do you accept?

We accept secure payments via Shopify checkout, including:

  • Credit and debit cards
  • Google Pay, Shop Pay
  • Other methods displayed at checkout

All payments are processed in Canadian Dollars (CAD).

12) Is my payment information secure?

Yes. All payments are processed through encrypted and secure payment systems.
We do not store full payment card details.

13) Can I cancel my order?

Orders can only be canceled before they are shipped.
If your order has already been dispatched, cancellation is not possible, but you may request a return according to our Refund Policy.

14) What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.
We will review your request and provide a solution.

15) How can I contact customer support?

You can contact us using the details below:

Essential Parfums Canada
Operated by Only Blooms Import Inc.

Address:
261 Montréal Road, Suite 310
Ottawa, Ontario K1L 8C7
Canada

Business Registration Number: 722640828

Phone: +1 613 902 1258
Email: wecare@essentialparfums.ca

Office Hours:
Monday – Friday, 9:00 AM – 5:00 PM
(GMT-05:00) Eastern Standard Time (Toronto)

Customer Support: Email, Phone & Live Chat Available